What is pick in SAP (CEC-EC - Engagement Center)?

SAP Term: pick

• Component: CEC-EC

• Component Name: Engagement Center

• Description: To choose interactions instead of them being allocated directly to agents. This is possible when push routing has been delayed in a queue address and interactions are available for picking for the time of the delay.

Smart SAP Assistant

• Key Concepts: 
  Pick is a feature of the SAP CEC-EC Engagement Center that allows users to quickly select and assign tasks to agents. It is designed to help streamline the process of task assignment and ensure that tasks are assigned to the most appropriate agent. 
  
  How to use it: 
  To use the pick feature, users must first select the task they wish to assign. Once the task has been selected, users can then select an agent from a list of available agents. The pick feature will then assign the task to the selected agent. 
  
  Tips & Tricks: 
  When using the pick feature, it is important to ensure that the most appropriate agent is selected for each task. This will help ensure that tasks are completed in a timely and efficient manner. Additionally, it is important to keep track of which tasks have been assigned to which agents in order to ensure that all tasks are completed in a timely manner. 
  
  Related Information: 
  The pick feature is part of the SAP CEC-EC Engagement Center, which is a suite of tools designed to help organizations manage customer engagement and customer service operations. The CEC-EC Engagement Center also includes features such as automated task assignment, customer segmentation, and analytics.