What is multi-session area in SAP CEC-EC - Engagement Center?

SAP Term: multi-session area

• Component: CEC-EC

• Component Name: Engagement Center

• Description: An icon tab bar in the agent desktop of SAP Customer . The tab bar contains a tab for each session, and on each tab page in each session, the agents can display, update, or create a document or an object.

Smart SAP Assistant

• Key Concepts: 
  Multi-session area is a feature of the SAP CEC-EC Engagement Center that allows multiple users to access the same session at the same time. This allows for collaboration between users, as well as the ability to share information and resources. 
  
  How to use it: 
  To use the multi-session area, users must first log into the CEC-EC Engagement Center. Once logged in, they can create a new session or join an existing one. Once in the session, users can collaborate with each other by sharing information and resources. 
  
  Tips & Tricks: 
  When using the multi-session area, it is important to remember that all users must be logged in to the same session in order to collaborate. Additionally, it is important to ensure that all users have access to the same resources and information in order to maximize collaboration. 
  
  Related Information: 
  The multi-session area is just one of many features of the SAP CEC-EC Engagement Center. Other features include chatbot integration, customer segmentation, and analytics. Additionally, there are many third-party tools available that can be used in conjunction with the CEC-EC Engagement Center to further enhance collaboration and customer engagement.