What is header area in SAP CEC-EC - Engagement Center?

SAP Term: header area

• Component: CEC-EC

• Component Name: Engagement Center

• Description: An area in the agent desktop that agents can use to identify accounts and to use links to recent items for the identified customer.

Smart SAP Assistant

• Key Concepts: 
  The header area in SAP CEC-EC Engagement Center is the topmost section of the user interface. It contains the main navigation menu, which allows users to access different areas of the application. It also contains the search bar, which allows users to quickly find information within the application. 
  
  How to use it: 
  The header area in SAP CEC-EC Engagement Center is used to navigate between different areas of the application. To access a specific area, simply click on the corresponding menu item in the main navigation menu. To search for information within the application, type your query into the search bar and press enter. 
  
  Tips & Tricks: 
  To quickly access a specific area of SAP CEC-EC Engagement Center, you can use keyboard shortcuts. For example, pressing “Ctrl + F” will open up the search bar in the header area. 
  
  Related Information: 
  The header area in SAP CEC-EC Engagement Center is just one part of the user interface. Other important areas include the sidebar, which contains additional navigation options; and the content area, which displays information related to your current task.