What is classification in SAP CEC-EC - Engagement Center?

SAP Term: classification

• Component: CEC-EC

• Component Name: Engagement Center

• Description: A category that defines what skills are needed from an agent to close the ticket.

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• Key Concepts: 
  Classification is a feature of the SAP CEC-EC Engagement Center that allows users to categorize and organize customer data. It enables users to assign labels to customer data, such as customer type, product type, or any other relevant information. This helps users quickly identify and access the data they need. 
  
  How to use it: 
  To use the classification feature in the SAP CEC-EC Engagement Center, users must first create a classification scheme. This involves defining the categories and labels that will be used to classify customer data. Once the scheme is created, users can assign labels to customer data as needed. 
  
  Tips & Tricks: 
  When creating a classification scheme, it is important to consider how the labels will be used. For example, if the labels are used for reporting purposes, it may be beneficial to create labels that are easy to understand and interpret. Additionally, it is important to ensure that all relevant customer data is labeled correctly. 
  
  Related Information: 
  For more information on using the classification feature in the SAP CEC-EC Engagement Center, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide tutorials and tips on using this feature.