What is canned response in SAP CEC-EC - Engagement Center?

SAP Term: canned response

• Component: CEC-EC

• Component Name: Engagement Center

• Description: A predefined response that an agent can add to the chat while interacting with a customer.

Smart SAP Assistant

• Key Concepts: 
  Canned response is a feature of the SAP CEC-EC Engagement Center that allows agents to quickly respond to customer inquiries with pre-defined, automated responses. This feature helps agents save time and provide consistent customer service.
  
  How to use it: 
  To use the canned response feature, agents must first create a list of pre-defined responses. These responses can be tailored to specific customer inquiries and can be used to quickly respond to customers. Once the list of canned responses is created, agents can select the appropriate response from the list when responding to customer inquiries.
  
  Tips & Tricks: 
  When creating canned responses, it is important to ensure that they are accurate and up-to-date. Additionally, it is important to ensure that the canned responses are tailored to specific customer inquiries in order to provide the most helpful response.
  
  Related Information: 
  The SAP CEC-EC Engagement Center also offers other features such as automated chatbots and AI-powered analytics that can help agents provide better customer service. Additionally, the Engagement Center offers integration with other SAP products such as SAP Hybris and SAP Ariba.