What is 'action area' in SAP CEC-EC - Engagement Center?

action area - Overview

• Component: CEC-EC

• Component Name: Engagement Center

• Description: An area in the agent desktop, where agents can trigger additional actions.

action area - Details

• 
  Key Concepts: 
  Action area is a feature of the SAP CEC-EC Engagement Center. It is a graphical user interface (GUI) element that allows users to quickly access and execute tasks related to customer engagement. It is designed to provide an intuitive and efficient way for users to interact with customer data. 
  
  How to use it: 
  Action area can be used to quickly access and execute tasks related to customer engagement. It is designed to provide an intuitive and efficient way for users to interact with customer data. To use action area, users can select the desired task from the action area menu, which will then open up a window with the relevant information. 
  
  Tips & Tricks: 
  When using action area, it is important to remember that the tasks available in the action area menu are context-sensitive. This means that the tasks available will depend on the current context of the customer engagement. Additionally, it is important to note that action area can be customized according to user preferences. 
  
  Related Information: 
  For more information about action area, please refer to the SAP CEC-EC Engagement Center documentation. Additionally, there are several tutorials available online that provide step-by-step instructions on how to use action area.