What is assisted service session in SAP CEC-COM-BSC - CPS/SAP Business Suite - Connectivity & Integration?

SAP Term: assisted service session

• Component: CEC-COM-BSC

• Component Name: CPS/SAP Business Suite - Connectivity & Integration

• Description: In-store or remote session in an online store or Web shop using Assisted Service Module ASM where an ASM agent is logged in on behalf of a customer.

Smart SAP Assistant

• Key Concepts: 
  Assisted service session is a feature of the SAP Business Suite Connectivity & Integration component. It allows an SAP support engineer to access a customer's system remotely and provide assistance with troubleshooting and problem resolution. The engineer can view the customer's system in real-time, as well as make changes to the system if necessary.
  
  How to use it: 
  To use the assisted service session feature, the customer must first contact SAP support and request assistance. The support engineer will then provide instructions on how to set up the session. Once the session is established, the engineer can access the customer's system and provide assistance.
  
  Tips & Tricks: 
  It is important to ensure that all necessary security measures are in place before setting up an assisted service session. This includes making sure that all user accounts have strong passwords, and that any sensitive data is encrypted. Additionally, it is important to ensure that only authorized personnel have access to the customer's system during the session.
  
  Related Information: 
  For more information on assisted service sessions, please refer to SAP's official documentation on the topic. Additionally, there are several online resources available that provide detailed instructions on how to set up and use this feature.