What is intent in SAP CA-ML-RAI - SAP Conversational AI?

SAP Term: intent

• Component: CA-ML-RAI

• Component Name: SAP Conversational AI

• Description: A collection of sentences that have the same meaning, but are formulated differently, for example, "Are you a bot?" and "Am I speaking to a real person?" When a user sends a message to the chatbot, an algorithm predicts to which intents it is close and determines the intention of the message.

Smart SAP Assistant

• Key Concepts: 
  Intent is a concept in SAP Conversational AI that refers to the goal of a user’s conversation. It is the purpose of the conversation, and it is used to determine the best response to a user’s input. Intents are created by developers and are used to classify user input into different categories.
  
  How to use it: 
  Intents are used in SAP Conversational AI to help determine the best response to a user’s input. Developers create intents and assign them to user input, which allows the system to classify the input and provide an appropriate response. Intents can also be used to trigger specific actions, such as sending an email or making an API call.
  
  Tips & Tricks: 
  When creating intents, it is important to be as specific as possible. This will help ensure that the system can accurately classify user input and provide an appropriate response. It is also important to create multiple intents for similar topics, as this will help ensure that all user input is classified correctly.
  
  Related Information: 
  For more information on intents in SAP Conversational AI, please refer to the official documentation here: https://cai.tools.sap/docs/concepts/intents