What is 'Social Consent Management' in SAP CA-EPT-SMI - Social Media Intelligence Foundation?

Social Consent Management - Overview

• Component: CA-EPT-SMI

• Component Name: Social Media Intelligence Foundation

• Description: Social Consent Management comprises three parts: Creating groups based on social media channels and data providers; Defining social consent management based on the country and grouping; Making four types of consent type available.

Social Consent Management - Details

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  Key Concepts: 
  Social Consent Management is a component of the SAP Social Media Intelligence (SMI) Foundation. It enables organizations to manage and track customer consent for social media activities. It provides a secure and compliant way to store customer data and ensure that customers are aware of how their data is being used. 
  
  How to use it: 
  Organizations can use Social Consent Management to create and manage consent forms for customers. The forms can be customized to include specific information about the customer’s data usage preferences. Once the form is completed, it is stored securely in the SAP system. The customer can then access the form at any time to review or update their consent preferences. 
  
  Tips & Tricks: 
  Organizations should ensure that they are regularly updating their consent forms to reflect any changes in their data usage policies. Additionally, they should make sure that customers are aware of their rights and how their data is being used. 
  
  Related Information: 
  SAP Social Media Intelligence (SMI) Foundation provides organizations with a comprehensive suite of tools for managing social media activities. It includes components such as Social Listening, Social Analytics, and Social Engagement. Additionally, it provides tools for managing customer consent and protecting customer data.