What is premium engagements in SAP BV-SERVICES-NEW - Brand Voice - Services?

SAP Term: premium engagements

• Component: BV-SERVICES-NEW

• Component Name: Brand Voice - Services

• Description: An umbrella term for premium service and support offerings SAP ActiveEmbedded and SAP MaxAttention. The term "engagements" emphasizes a customer's ongoing relationship with SAP Services and Support. This name is not to be confused with the Premium Engagements partner program.

Smart SAP Assistant

• Key Concepts: 
  Premium engagements are a type of service offered by SAP that provide customers with access to specialized resources and expertise. These engagements are tailored to the customer’s specific needs and can include consulting, implementation, and training services. 
  
  How to use it: 
  Premium engagements can be used to help customers get the most out of their SAP software. Customers can work with SAP experts to develop a customized solution that meets their unique business needs. The engagement can include consulting services to help customers understand their current environment and develop a plan for implementation, as well as training services to ensure that users are able to use the software effectively. 
  
  Tips & Tricks: 
  When engaging in a premium engagement, it is important to have a clear understanding of the customer’s goals and objectives. This will help ensure that the engagement is tailored to meet the customer’s needs and that the outcome is successful. Additionally, it is important to have a clear timeline for the engagement so that all parties involved are aware of when tasks need to be completed. 
  
  Related Information: 
  For more information about premium engagements, please visit the SAP website at https://www.sap.com/services/premium-engagements.html.