What is Next-Generation Support in SAP BV-SERVICES-NEW - Brand Voice - Services?

SAP Term: Next-Generation Support

• Component: BV-SERVICES-NEW

• Component Name: Brand Voice - Services

• Description: Approach from the Product Support organization to provide customers with real-time, “always on” customer care through a variety of services and channels, including chats and Web sessions, self-service options, mobile, and social media. The concept also aims to automate service tasks with intelligent tools that are capable of capturing context-sensitive information to proactively provide solutions.

Smart SAP Assistant

• Key Concepts: 
  Next-Generation Support is a suite of services offered by SAP to help customers get the most out of their SAP software. It includes proactive support, personalized guidance, and access to experts. It also provides access to the latest innovations and best practices. 
  
  How to use it: 
  Next-Generation Support can be used to help customers get the most out of their SAP software. Customers can access personalized guidance, proactive support, and access to experts. They can also take advantage of the latest innovations and best practices. 
  
  Tips & Tricks: 
  When using Next-Generation Support, customers should take advantage of the personalized guidance and proactive support offered by SAP. They should also make sure to take advantage of the latest innovations and best practices available. 
  
  Related Information: 
  For more information about Next-Generation Support, customers can visit the SAP website or contact their local SAP representative. They can also read up on the latest innovations and best practices available through Next-Generation Support.