What is 'private folders' in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

private folders - Overview

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: Structured folder area in the Business Workplace. Users can use private folders to store and manage documents, business objects, and distribution lists individually.

private folders - Details

• 
  Key Concepts: 
  Private folders are a feature of the SAP Communication Services component (BC-SRV-COM) that allow users to store and organize emails, faxes, SMS messages, and telephony recordings. Private folders are only accessible to the user who created them, providing a secure way to store confidential information.
  
  How to use it: 
  To create a private folder, open the Communication Services component in SAP and select the “Create Private Folder” option. Enter a name for the folder and select the type of communication (email, fax, SMS, or telephony) that will be stored in the folder. Once created, users can add messages or recordings to the folder by selecting the “Add to Private Folder” option. 
  
  Tips & Tricks: 
  When creating private folders, it is important to choose a descriptive name that will help you easily identify the contents of the folder. Additionally, it is recommended to periodically review and delete any unnecessary messages or recordings stored in your private folders to keep them organized and up-to-date. 
  
  Related Information: 
  For more information on private folders in SAP Communication Services, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_COMMUNICATION_SERVICES/latest/en-US.