What is Integrated Communication Interface in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: Integrated Communication Interface

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: An open interface for connecting third-party communication products to SAP components. The Integrated Communication Interface supports telephony, e-mail, chat, as well as real-time monitoring. mySAP CRM example: Integration of a third-party contact center with SAP's Interaction Center WebClient.

Smart SAP Assistant

• Key Concepts: 
  The Integrated Communication Interface (ICI) is a component of the SAP Business Communication Services (BC-SRV-COM) that enables communication between SAP systems and external systems. It provides a unified interface for sending and receiving messages via mail, fax, SMS, and telephony. 
  
  How to use it: 
  The ICI can be used to send messages from an SAP system to an external system, or to receive messages from an external system into an SAP system. It can also be used to send messages from one SAP system to another. The ICI provides a unified interface for all communication types, allowing users to easily configure and manage their communication settings. 
  
  Tips & Tricks: 
  When configuring the ICI, it is important to ensure that the correct communication settings are used for each type of message. For example, when sending a fax, the correct fax number must be specified in order for the message to be sent successfully. 
  
  Related Information: 
  The ICI is part of the SAP Business Communication Services (BC-SRV-COM) suite of products. Other components of this suite include the Business Communication Platform (BCP), which provides a platform for managing communication settings; and the Business Communication Manager (BCM), which provides a graphical user interface for managing communication settings.