What is general header in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: general header

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: The information that identifies a folder, distribution list, or document. The general header contains the following information, amongst other things: Name Title Language Owner Created by Date and time created

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• Key Concepts: 
  General header is a component of the SAP Communication Services (BC-SRV-COM) module. It is used to store and manage communication data such as sender and recipient information, subject, date, and time. It also stores the communication type (e.g. email, fax, SMS, or telephony) and the communication status (e.g. sent, received, or failed). 
  
  How to use it: 
  The general header component can be used to store and manage communication data for emails, faxes, SMS messages, and telephony calls. It can be used to track the status of communications (e.g. sent, received, or failed) and to store sender and recipient information. 
  
  Tips & Tricks: 
  When using the general header component, it is important to ensure that all communication data is accurate and up-to-date. This will help ensure that communications are sent and received correctly. 
  
  Related Information: 
  The general header component is part of the SAP Communication Services (BC-SRV-COM) module. For more information about this module, please refer to the SAP Help Portal.