What is external alert system in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: external alert system

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: A system that delivers alerts in place of the SAP alert server. An external alert system is generally a server that provides Unified Messaging functions for the user. SAP does not develop systems of this kind. An ideal supplement to the SAP alert server is an external alert system with a follow-me function, which is a service that manages the delivery of a message using different communication channels such as fax, e-mail, or text message on the basis of individual calendar data, for example.

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• Key Concepts: 
  External alert system is a component of SAP Communication Services that allows users to send and receive messages via mail, fax, SMS, and telephony. It enables users to set up automated alerts for specific events or conditions, such as when a customer order is placed or when a shipment is delayed. The system also allows users to send out notifications to customers or other stakeholders when certain conditions are met. 
  
  How to use it: 
  To use the external alert system, users must first configure the system with the necessary parameters. This includes setting up the alert criteria, such as the type of message to be sent and the recipients of the message. Once configured, users can then set up automated alerts that will be triggered when certain conditions are met. The system can also be used to send out notifications manually. 
  
  Tips & Tricks: 
  When setting up automated alerts, it is important to ensure that the criteria are set correctly so that only relevant messages are sent out. Additionally, it is important to ensure that all recipients of the message have opted in to receive notifications from the system. 
  
  Related Information: 
  The external alert system is part of SAP Communication Services, which also includes other components such as SAP Connect and SAP Mobile Services. These components can be used in conjunction with the external alert system to provide a comprehensive communication solution for businesses.