What is extension group in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: extension group

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: A group of internal telephone numbers used for data protection. Extension groups prevent SAPphone users from assigning themselves prohibited internal telephone numbers and thereby accessing data about the telephone calls for the corresponding user.

Smart SAP Assistant

• Key Concepts: 
  An extension group is a component of the SAP Communication Services (BC-SRV-COM) that allows users to send and receive emails, faxes, SMS messages, and telephony calls. It is a collection of communication services that are grouped together to provide a comprehensive communication solution. 
  
  How to use it: 
  To use an extension group, users must first create an extension group in the SAP system. This can be done by navigating to the Communication Services (BC-SRV-COM) menu and selecting the “Create Extension Group” option. Once the extension group is created, users can then add communication services to it. This can be done by selecting the “Add Service” option from the Communication Services (BC-SRV-COM) menu. 
  
  Tips & Tricks: 
  When creating an extension group, it is important to consider which communication services are needed for the particular application. For example, if a user needs to send and receive emails, they should add an email service to their extension group. Similarly, if a user needs to send and receive faxes, they should add a fax service to their extension group. 
  
  Related Information: 
  For more information on how to use extension groups in SAP Communication Services (BC-SRV-COM), please refer to the official SAP documentation. Additionally, there are many online tutorials available that provide step-by-step instructions on how to create and manage extension groups in SAP.