What is 'classification' in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

classification - Overview

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: Alert categories can be assigned to classifications to group the categories according to their subject. Several categories from one application might be assigned to the same classification, for example.

classification - Details

• 
  Key Concepts: 
  Classification is a feature of the SAP Communication Services component that allows users to assign categories to emails, faxes, SMS messages, and telephony calls. This helps users organize their communications and quickly find the information they need. 
  
  How to use it: 
  To use the classification feature, users must first create categories in the SAP system. These categories can be assigned to emails, faxes, SMS messages, and telephony calls. Once the categories are created, users can assign them to their communications as needed. 
  
  Tips & Tricks: 
  When creating categories for classification, it is important to make sure that they are descriptive and easy to understand. This will help users quickly find the information they need. Additionally, it is important to keep the categories organized so that users can easily find what they are looking for. 
  
  Related Information: 
  The classification feature is part of the SAP Communication Services component. Other features of this component include email management, fax management, SMS management, and telephony management.