What is 'call waiting' in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

call waiting - Overview

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: Service that gives a message to a caller who is calling an engaged number and an acoustic signal to the called party to indicate that another caller is waiting to get through.

call waiting - Details

• 
  Key Concepts: 
  Call waiting is a feature of SAP's Communication Services component that allows users to receive incoming calls while they are already on the phone. It is especially useful for customer service representatives who need to handle multiple calls at once. 
  
  How to use it: 
  To enable call waiting, users must first activate the feature in their SAP system. This can be done by navigating to the Communication Services component and selecting the “Call Waiting” option. Once enabled, users will be able to receive incoming calls while they are already on the phone. 
  
  Tips & Tricks: 
  When using call waiting, it is important to remember that incoming calls will be put on hold until the user is finished with their current call. This means that users should be aware of how long their current call is taking and be prepared to switch between calls quickly. 
  
  Related Information: 
  For more information about SAP's Communication Services component, please refer to the official SAP documentation. Additionally, there are many online tutorials and resources available that provide step-by-step instructions for using call waiting and other features of SAP's Communication Services component.