What is action determination in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: action determination

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: A process within the Post Processing Framework that checks whether the conditions for scheduling an action have occurred. When saving an order, for example, the action determination checks whether all data has been entered completely. If so, the action "Send order confirmation" is scheduled.

Smart SAP Assistant

• Key Concepts: 
  Action determination is a feature of the SAP Communication Services component that allows users to define how a particular communication should be handled. This includes defining the type of communication (e.g. email, fax, SMS, or telephony), the recipient, and the content of the communication. Action determination also allows users to define rules for how communications should be handled in certain scenarios, such as when a recipient is unavailable or when a communication fails.
  
  How to use it: 
  Action determination can be used to automate communication processes within an organization. For example, it can be used to send out automated emails or SMS messages when certain conditions are met. It can also be used to define rules for how communications should be handled in certain scenarios, such as when a recipient is unavailable or when a communication fails.
  
  Tips & Tricks: 
  When setting up action determination, it is important to consider the different types of communications that may need to be sent out and the different scenarios that may arise. It is also important to consider how the rules should be applied in order to ensure that communications are sent out in an efficient and timely manner.
  
  Related Information: 
  For more information on action determination and other features of SAP Communication Services, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_COMMUNICATION_SERVICES/latest/en-US.