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Component: BC-SRV-CM
Component Name: Case Management
Description: Customizing setting in which you can redefine the interface texts of the case. One terminology profile is assigned to each case type.
Key Concepts: A terminology profile is a feature of SAP Case Management that allows users to define and manage their own terminology. It enables users to create and maintain a list of terms and their definitions, which can be used to ensure consistency in communication across the organization. How to use it: To use the terminology profile, users must first create a profile in the SAP Case Management system. This can be done by selecting the “Terminology Profile” option from the main menu. Once the profile is created, users can add terms and their definitions to the profile. The terms and definitions can then be used in any communication related to the case management system. Tips & Tricks: When creating a terminology profile, it is important to ensure that all terms are clearly defined and that they are consistent with other terms used in the organization. Additionally, it is important to keep the terminology profile up-to-date by regularly reviewing and updating it as needed. Related Information: For more information on terminology profiles in SAP Case Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_CASE_MANAGEMENT/7.0/en-US