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Component: BC-SRV-CM
Component Name: Case Management
Description: Status of a case that contains a particular system behavior. In contrast to the status, the system status is predefined by SAP. In Customizing, a system status is assigned when a status is created.
Key Concepts: System status is a feature of the BC-SRV-CM Case Management component of SAP software. It is used to define the current state of a case, such as open, closed, or pending. It also allows users to set up custom statuses to better track and manage cases. How to use it: System status can be used to quickly identify the current state of a case. To set a system status, users can go to the Case Management tab in the SAP software and select the “Set System Status” option. From there, they can select from the available statuses or create their own custom statuses. Tips & Tricks: When setting up custom statuses, it is important to make sure that they are descriptive and easy to understand. This will help users quickly identify the current state of a case without having to look up what each status means. Related Information: For more information on system status and how to use it in BC-SRV-CM Case Management, please refer to the SAP Help documentation.