What is agent assignment in SAP BC-BMT-WFM - SAP Business Workflow?

SAP Term: agent assignment

• Component: BC-BMT-WFM

• Component Name: SAP Business Workflow

• Description: Assignment of a task or single steps in the work flow to a processor who is then responsible for processing this task/steps.

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• Key Concepts: 
  Agent assignment is a feature of SAP Business Workflow that allows users to assign tasks to other users or groups. This feature allows users to delegate tasks to the most appropriate person or group, ensuring that tasks are completed in a timely and efficient manner. 
  
  How to use it: 
  To use agent assignment, users must first create a workflow template. This template will define the steps of the workflow and the roles of each user or group. Once the template is created, users can assign tasks to specific agents by selecting them from a list of available agents. 
  
  Tips & Tricks: 
  When assigning tasks, it is important to consider the skills and availability of each agent. This will ensure that tasks are assigned to the most appropriate person or group and that they are completed in a timely manner. Additionally, it is important to keep track of which tasks have been assigned and which have been completed. 
  
  Related Information: 
  For more information on agent assignment, please refer to the SAP Business Workflow documentation. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.