What is agent in SAP BC-BMT-WFM - SAP Business Workflow?

SAP Term: agent

• Component: BC-BMT-WFM

• Component Name: SAP Business Workflow

• Description: A system user who participates actively in and whose activities include the execution of work items. There are various types of agent: Actual agent Recipient Responsible agent Excluded agent Possible agent

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• Key Concepts: 
  An agent in SAP Business Workflow is a user or system that is responsible for executing a task. Agents can be assigned to tasks manually or automatically, and they can be used to route tasks to the right person or system. Agents can also be used to monitor the progress of tasks and ensure that they are completed on time. 
  
  How to use it: 
  In SAP Business Workflow, agents are assigned to tasks using the Agent Assignment feature. This feature allows users to assign agents manually or automatically, depending on the task. Agents can also be used to route tasks to the right person or system, and they can be used to monitor the progress of tasks and ensure that they are completed on time. 
  
  Tips & Tricks: 
  When assigning agents in SAP Business Workflow, it is important to consider the skills and availability of the agent. It is also important to consider the task’s priority and urgency when assigning an agent. Additionally, it is important to ensure that the agent has access to all of the necessary information and resources needed to complete the task. 
  
  Related Information: 
  For more information about agents in SAP Business Workflow, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_BUSINESS_WORKFLOW/7.5/en-US