What is 'Service Issue Category Catalogue' in SAP AP-SCO - CRM Service Confirmation Processing?

Service Issue Category Catalogue - Overview

• Component: AP-SCO

• Component Name: CRM Service Confirmation Processing

• Description: A structured directory of issue categories that group business transactions in Customer Service from an objective or a subjective point of view.

Service Issue Category Catalogue - Details

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  Key Concepts: 
  The Service Issue Category Catalogue is a component of the SAP CRM Service Confirmation Processing. It is a list of categories that can be used to classify service issues. This list is used to help categorize service issues and provide a better understanding of the problem. 
  
  How to use it: 
  The Service Issue Category Catalogue can be used to classify service issues in SAP CRM. When creating a service issue, the user can select from the list of categories to best describe the issue. This helps to provide a better understanding of the problem and allows for more efficient resolution. 
  
  Tips & Tricks: 
  When selecting a category from the Service Issue Category Catalogue, it is important to select the most accurate category that best describes the issue. This will help ensure that the issue is resolved quickly and efficiently. 
  
  Related Information: 
  The Service Issue Category Catalogue is part of the SAP CRM Service Confirmation Processing component. It is also related to other components such as SAP CRM Service Order Processing and SAP CRM Service Contract Processing.