What is user incident in SAP (AP-LM-SPC - CRO14-Service Provider Cockpit)?

SAP Term: user incident

• Component: AP-LM-SPC

• Component Name: CRO14-Service Provider Cockpit

• Description: An incident that requires action by a key user of the application. The incident can be triggered by the health check framework if it detects a fault, error, or malfunction in an application or by a user who encounters a problem in an application.

Smart SAP Assistant

• Key Concepts: 
  A user incident is an issue or problem that a user encounters while using SAP software. It can be related to the functionality of the software, the performance of the system, or any other issue that affects the user’s experience. In the case of AP-LM-SPC CRO14-Service Provider Cockpit, a user incident could be related to the functionality of the cockpit, such as not being able to access certain features or not being able to view certain data. 
  
  How to use it: 
  If a user encounters an issue while using AP-LM-SPC CRO14-Service Provider Cockpit, they should first try to troubleshoot the issue themselves. If they are unable to resolve the issue, they should contact their SAP support team and provide them with details about the incident. The support team will then investigate and work to resolve the issue. 
  
  Tips & Tricks: 
  When reporting a user incident, it is important to provide as much detail as possible. This includes information about what was happening when the incident occurred, what steps were taken prior to the incident, and any other relevant information that could help in resolving the issue. 
  
  Related Information: 
  For more information on user incidents and how to report them, please refer to SAP’s official documentation on user incidents.