What is Phone Call Activity in SAP AP-AM - CRM Activity Management?

SAP Term: Phone Call Activity

• Component: AP-AM

• Component Name: CRM Activity Management

• Description: A type of activity that records telephone interactions that are undertaken by employees on behalf of their company.

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• Key Concepts: 
  Phone Call Activity is a component of SAP's Activity Management (AP-AM CRM) module. It is used to track and manage customer phone calls, including the duration, purpose, and outcome of the call. It also allows users to assign tasks related to the call and store notes about the conversation. 
  
  How to use it: 
  Phone Call Activity can be accessed through the SAP GUI. Once in the module, users can create a new phone call activity by entering the customer's contact information, the duration of the call, and any notes or tasks related to the call. The activity can then be saved and tracked in the system. 
  
  Tips & Tricks: 
  When creating a new phone call activity, it is important to enter as much information as possible. This will help ensure that all relevant data is captured and stored in the system for future reference. Additionally, it is important to assign tasks related to the call so that any follow-up actions can be tracked and completed in a timely manner. 
  
  Related Information: 
  Phone Call Activity is part of SAP's Activity Management (AP-AM CRM) module. Other components of this module include Email Activity, Meeting Activity, and Task Activity. All of these components are designed to help users track and manage customer interactions in an efficient and organized manner.