How To Fix T5128 - &1 n'a pas l'autorisation d'exécuter les tâches &2 indiquées ds modèle.

T5128 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 128

• Message text: &1 n'a pas l'autorisation d'exécuter les tâches &2 indiquées ds modèle.

Quelle est la cause de ce problème?

In the template from which the user was created, task &v2& is
configured to start directly for inbound calls. However, user &v1& does
not have authorization to execute this task. If this task is entered
for this user, the task, in the case of an inbound call, will remain as
a work item with status 'Ready' and without a valid user.

Réponse du système

To prevent this from occurring, the settings for the user are being
created so that the caller data is displayed for inbound calls and all
tasks that the user is authorized to execute are presented for
selection.

Procédure pour les administrateurs système

You can enter the user as a possible agent for the task and assign this
task or other tasks (for which the user has authorization) to the user
in the user settings.

Extrait du message d'erreur du système SAP. Copyright SAP SE.