How To Fix FVD_CNCL064 - Si le solde de rétractaction est égal à zéro, reportez-vs au texte descr.

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_CNCL - Cancel Loan / Credit Life Insurance

• Message number: 064

• Message text: Si le solde de rétractaction est égal à zéro, reportez-vs au texte descr.

Quelle est la cause de ce problème?

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Réponse du système

Comment corriger cette erreur?

If the rescission balance is 0, this can mean that either no
disbursement has been made or, if a disbursement has been made, that the
customer has already transferred the amount due back to the lender. This
would be posted to the account as an overpayment. In this case you
should create the rescission with the direct payer payment method. The
incoming payment made by the customer is then cleared using transaction
FZUA.
When you create a rescission after the customer has already paid off the
loan amount, you should also note that the system checks whether the
incoming payment was made on time when you clear the payment using the
transaction FZUA. This means that the customer has 14 days
(customizable) after you have created the rescission with the direct
payer payment method to pay off the loan.
Example:
,,,,1.) Loan was created and disbursed on 01 August.
,,,,2.) On 03 September the customer makes an incoming payment equal to
the rescission balance.
,,,,3.) The bank allows the rescission as an act of good will.
,,,,4.) You now have to create the rescission as follows:
,,,,,,Instruction date: ,,According to the documents (in the example: 01
August)
,,,,,,Declaration date: ,,Cannot be more than 14 days (customizable, see
above) before the incoming payment date (03 September), as FZUA will
otherwise not clear the payment.
,,,,,,,,,,,,In the example, you could take 23 August as the declaration
date. This makes the rescission subject to release, because the
rescission period is 14 days (in other words, 14 August) in the example.

Procédure pour les administrateurs système

Extrait du message d'erreur du système SAP. Copyright SAP SE.