How To Fix CRM_MKTTGGRP_EXP722 - Les segments ne peuvent être envoyés.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 722

• Message text: Les segments ne peuvent être envoyés.

Quelle est la cause de ce problème?

You have attempted to send target groups, profiles or profile groups to
channels. One of the following errors has occurred:
None of the target groups to be sent are active
There are no active target groups for the profiles
No active target group exists for the profile set or for one of the
segments belonging to the profile set
All the target groups are exclusion lists, which cannot be sent
Execution is only possible with active target groups that are not
exclusion lists. Since no such target group exists, execution was
stopped.

Réponse du système

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Comment corriger cette erreur?

Start the Segment Builder and create active target groups for the
appropriate segments or set the status of the target groups to "active".
You can then restart the background job in the Marketing Planner or
restart the execution in the Segment Builder.

Procédure pour les administrateurs système

Extrait du message d'erreur du système SAP. Copyright SAP SE.