How To Fix CRM_MKTHV_SMM038 - Paquet &1 pingé plus de &2 fois ; définir statut sur Erreur

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 038

• Message text: Paquet &1 pingé plus de &2 fois ; définir statut sur Erreur

Quelle est la cause de ce problème?

Package was pinged successfully several times, but still it is not
complete. Assumption is that mass mail process still exists but hangs.

Réponse du système

Package is set to errorneous.

Comment corriger cette erreur?

Contact your system administrator.

Procédure pour les administrateurs système

Check mass mail process. Kill process if it is hanging. The resumability
of the mass mail process will take care for a complete execution of the
process. If the process is still running another possibility is, not to
kill the process because if the process is completed it will call the
callback module, which sets the state of the package to completed. Note
that the mass mail instance can be used again for another package,
because the status of the package was set to error and only packages
which status is started or pending occupies an RFC destination.
Customizing parameter MAX_TIMEOUT_COUNTER defines the maximum value how
many times the external mass mail process will be checked before the
package status changes to error. Default is 3.

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Extrait du message d'erreur du système SAP. Copyright SAP SE.