How To Fix CRM_MKTHV_SMM027 - Paquet &1 défini sur "Échec" après temporisation ; échec PING

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 027

• Message text: Paquet &1 défini sur "Échec" après temporisation ; échec PING

Quelle est la cause de ce problème?

Mass mail package was not processed in time. Either problems in SMTP
infrastructure, SAP Mass Mailer programm has been crashed or CRM system
was down as Mass Mailer executes callback functions. Package timeout
value is too small for infrastructure or package size.

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Réponse du système

Package status is set to failed. Warning message is displayed.

Comment corriger cette erreur?

If packages fail often contact your system administrator.

Procédure pour les administrateurs système

Failed packages will be processed again automatically. Since the SAP
Mass Mailer supports resumability it can handle the exceptional cases
described above. If the package fails several times, the status of the
package changes to error. It is possible to define the maximum value of
failed tries in global customizing with parameter MAX_FAILED_TRIES.
Default is 3.
It is also possible to define the package timeout value in global
customizing with parameter TIMEOUT_VALUE. The timeout value for package
processing is defined in minutes. If a package is not finished in time,
the external SAP Mass Mailer process will be checked. Default is 300.

Extrait du message d'erreur du système SAP. Copyright SAP SE.