How To Fix CRM_MKT_RTOM_PUBLISH020 - Toutes les entrées de file d'attente sont retransférées.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_RTOM_PUBLISH - Messages for the RTOM Publish Job

• Message number: 020

• Message text: Toutes les entrées de file d'attente sont retransférées.

Quelle est la cause de ce problème?

The user selected the indicator <LS>Retransfer Queue Entries</> in the
publish report <LB>CRM_MKT_RTOM_PUBLISH</>.
This indicator is only meant to be set by an administrator in case of an
inconsistency on the RTOM side and unless RTOM sends the feedback
response for the last publish job.

Réponse du système

The system retransfers all real-time offers and computed attributes in
the RTOM queue (database table <LS>CRMD_RTOM_QUEUE</>) to RTOM.
RTOM might still send the feedback for the previous publish job. In this
case, the queued RFC entry is stuck in the inbound queue
<LB>RTOM_FEEDBACK</> with the error message
<DS:NA.CRM_MKT_RTOM_FEEDB_R011>CRM_MKT_RTOM_FEEDB_R 011</>.

Comment corriger cette erreur?

If a feedback message from RTOM is stuck in the queue with the error
message <LS>CRM_MKT_RTOM_FEEDB_R 011</>, an administrator has to delete
this queue entry manually.

Procédure pour les administrateurs système

Delete the queue entry manually.

Extrait du message d'erreur du système SAP. Copyright SAP SE.