How To Fix CRM_IC_AUI559 - Impossible d'exécuter la recherche

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 559

• Message text: Impossible d'exécuter la recherche

Quelle est la cause de ce problème?

A search query is canceled if all of the selected main categories have
been excluded from the search, due to the search attribute validity
check:
If a main category cannot be combined with a selected search attribute,
the main category is excluded from the search. For example, a search
involving the main category <LS>E-Mail</> in combination with the
<LS>Checklist ID</> search attribute is not valid, and the search is not
performed.
This system behavior also applies if only one main category has been
selected or if no main category has been selected. In the latter
situation, the validity check is performed for all main categories that
are defined for the corresponding inbox profile in Customizing, and the
search is performed for all main categories that have passed the
validity check.

Réponse du système

The search has been canceled.

Comment corriger cette erreur?

For detailed information, see the processing log.
More Information
Non-Supported Main Category and Search Attribute Combinations
The following search attributes cannot be combined with some main
categories that are business transactions in SAP S/4HANA for customer
management (inbox item type <LS>Inbox Item: OneOrder</>):
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel </>
<LS>Social Media Post Type</>

<LS>Sender Address</>
<LS>Recipient Address</>
The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Workitem - Inbound Email, Fax
and Letter</>:
<LS>Created By</>
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel </>
<LS>Social Media Post Type</>


<LS>Change Period</>
<LS>Changed On</>


The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Outbound Correspondence</>
(outbound e-mails, fax messages, letters, and text messages):
<LS>Priority</>
<LS>Reserved</>
<LS>Due Date</>
<LS>Category ID</>
<LS>Checklist ID</>

The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Sales Order</>:
<LS>Created By</>
<LS>Assigned To</>
<LS>Priority</>
<LS>Back-End Client</>
<LS>Company Code</>
<LS>Category ID</>
<LS>Checklist ID</>
<LS>Checklist Step Partner Function</>
<LS>Checklist Step Partner ID</>
<LS>Checklist Step Execution Status</>
<LS>Checklist Step Status</>
<LS>Social Media Channel</>
<LS>Social Media Post Type</>
<LS>Sender Address</>
<LS>Recipient Address</>
<LS>Due Period</>
<LS>Due On</>
<LS>Change Period</>
<LS>Changed On</>
<LS>Multiple use of Status</>
<LS>Free Text</>

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Extrait du message d'erreur du système SAP. Copyright SAP SE.