How To Fix CRM_IC_AUI251 - Profil corb. arrivée &1 contient cat. princ. non supportées p. ProfAccél.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 251

• Message text: Profil corb. arrivée &1 contient cat. princ. non supportées p. ProfAccél.

Quelle est la cause de ce problème?

The inbox profile to which you have assigned the acceleration profile
contains main categories that are not supported by the acceleration
profile.
Note that the non-accelerated inbox search is used instead of the
accelerated inbox search, if an inbox search includes main categories
that are not supported by the acceleration profile that is assigned to
the relevant inbox profile.

Réponse du système

The system checks if all main categories included in the inbox profile
are supported by the assigned acceleration profile and issues a warning
message if required.

Comment corriger cette erreur?

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Procédure pour les administrateurs système

Ensure that the Customizing reflects your business requirements. For
information about the main categories (inbox item types) that are
supported by the accelerated inbox search and can be included in an
acceleration profile, see Customizing for <LS>Customer Relationship
Management</> under <LS>Interaction Center WebClient </>-> <LS>Agent
Inbox</> -> <LS>Define Inbox Acceleration Profiles</>.

Extrait du message d'erreur du système SAP. Copyright SAP SE.