How To Fix CRM_IC_AUI160 - Recherches sauvegardées sont supportées uniq. ds la vue de rech. étendue.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 160

• Message text: Recherches sauvegardées sont supportées uniq. ds la vue de rech. étendue.

Quelle est la cause de ce problème?

Saved search functionality in the interaction center (IC) inbox is only
supported for the advanced search view. If the standard search view of
the IC inbox is selected in Customizing, saved search functionality,
including saved search launching and navigation, is not supported.

Réponse du système

The saved search was not executed.

Comment corriger cette erreur?

You can choose from the following options:
To enable the IC inbox advanced search view, which supports saved
searches, select <LS>Advanced Search View</> for the inbox profile
assigned to the relevant business role in Customizing for <LS>Customer
Relationship Management</> under <ZK><LS>Interaction Center WebClient ->
Agent Inbox -> Define Inbox Profiles</>.</>
If you do not want to use saved searches, you can hide the saved search
launcher from the work area header bar by assigning a functional
parameter to your business role. Assign the parameter and value
<LB>ALLSEARCHES_SVDSRCH - Off </>to the function profile assigned to the
relevant business role in Customizing for<ZK> <LS>Customer Relationship
Management</> </>under <ZK><LS>UI Framework -> Technical Role Definition
-> Define Parameters</>.</>

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Extrait du message d'erreur du système SAP. Copyright SAP SE.