How To Fix CRM_IC_AUI136 - Erreur lors de la recherche par opération commerciale

CRM_IC_AUI136 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 136

• Message text: Erreur lors de la recherche par opération commerciale

Quelle est la cause de ce problème?

You have used the agent inbox to search for business transactions. A
problem occurred when the search was executed.

Réponse du système

Comment corriger cette erreur?

Contact your system administrator.

Procédure pour les administrateurs système

Ensure that the partner functions for the roles responsible employee,
responsible group, contact person and sold-to party have been maintained
for the partner determination procedures relevant for the selected
business transactions. To do this, access the Customizing activity
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Map Element Attributes to
Inbox Attributes</> --> <DS:SIMG.CRM_IC_035>Map Business Transactions to
Responsible Employees and Groups</>.
In order to analyze the problem, use transaction SAAB and activate the
checkpoint group IC_WEB_CLIENT_INBOX for your user. Then reproduce the
problem. A dialog box of the ABAP debugger is displayed, when the error
is detected.

Extrait du message d'erreur du système SAP. Copyright SAP SE.