How To Fix 5C380 - Impossible de vérifier la signature du message de réponse

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 380

• Message text: Impossible de vérifier la signature du message de réponse

Quelle est la cause de ce problème?

The system received a response that was not classified as an error
message. According to the guidelines for wage data transfer, responses
that are not error messages must be signed by the sender (in this case,
by the distributor to which you sent the message). The recipient must
check the signature of the response and must not further process
responses with an invalid signature in the usual way.
This is most likely to affect the verification of the correctness of the
response signature.
This can be for the following reasons:
The distributor has not signed the response, or has signed it with an
invalid signature. You can determine whether the signature is missing
entirely by displaying the corresponding XML file in the process data
overview.
The content of the response was forged or changed, either intentionally
or unintentionally, on the way from the distributor to you.
The distributor also coded the response.
The signature check does not work or is set up incorrectly (for example,
is checked against the incorrect certificate, or an error message was
incorrectly not identified as such).
The PI disappeared between receipt of the response and the signature
check, or can no longer be reached.

Réponse du système

The received response is saved with the process data of the current step
for further analysis. The data from the response must not be further
processed in the usual way.

Comment corriger cette erreur?

You can view or download the received response as an XML file in the
process data overview for further analysis. You can use the
interoperability check to check whether all systems can be reached.
Depending on the cause, contact your system administrator, the
distributor, or support.
You can repeat queries on the processing status of sent wage
notifications (meaning a response with a valid signature and OrderID has
already been received) by manually resetting the process to the "Query
Status Again" step and starting again.
If you need to resend the wage notification and a 'JobKey' element is
contained in the notification with the invalid signature in the XML
display, check with the distributor whether the job should be stopped
before it is resent or if you should indicate the new notification as a
replacement notification.
To indicate the notification as a replacement notification, when
recreating the notification enter the content of the "OrderID (ELM)"
field from the notification context (select step 0 and the "Display"
pushbutton) and the content of the 'ResponseID' field from the
distributor?s response (use XML file display and search function) in the
data extractor?s selection screen (report 'RPLELMC0').
Sending and receiving coded messages is currently only an optional wage
standard option and is not supported. In this case, ask the distributor
to send the responses uncoded. (Note: In the configuration, the PI
provides the options of activating the coding/decoding in the same way
as the signature. This option probably works, but has not been certified
and tested.)

Procédure pour les administrateurs système

The signature check is performed by the PI. The cause can be further
analyzed via the security logs and the message monitor. In particular,
this means that it can be checked whether the signature check or the
signature is incorrect.
For the signature check to work, the correct distributor?s certificate
must be imported into the key store and be configured for the
corresponding integration scenario.

Extrait du message d'erreur du système SAP. Copyright SAP SE.