How To Fix T5128 - &1 no está autorizado para ejecutar la tarea &2 indicada en el patrón

T5128 - Overview

• Message type: E = Error

• Message class: T5 - SAPphone: Messages for telephony

• Message number: 128

• Message text: &1 no está autorizado para ejecutar la tarea &2 indicada en el patrón

¿Qué causa este problema?

In the template from which the user was created, task &v2& is
configured to start directly for inbound calls. However, user &v1& does
not have authorization to execute this task. If this task is entered
for this user, the task, in the case of an inbound call, will remain as
a work item with status 'Ready' and without a valid user.

Respuesta del sistema

To prevent this from occurring, the settings for the user are being
created so that the caller data is displayed for inbound calls and all
tasks that the user is authorized to execute are presented for
selection.

Procedimiento para Administradoras de Sistemas

You can enter the user as a possible agent for the task and assign this
task or other tasks (for which the user has authorization) to the user
in the user settings.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.