How To Fix FDM_AR265 - Caso de clarificación &1 (&2 &3) no tiene posiciones de factura abiertas

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 265

• Message text: Caso de clarificación &1 (&2 &3) no tiene posiciones de factura abiertas

¿Qué causa este problema?

A credit is transferred from an external application (such as CRM) to
FI. This credit should be assigned to invoice items in dispute case &V1&
(GUID &V2&). However, in FI the open items of dispute case &V1& have
already been cleared. The transfer of the credit to FI no longer makes
sense from the FI and FSCM point of view, as the credit to be posted
cannot be assigned to any open item of the dispute case. Subsequent
processing by programs FOAP_PROCESS_PAYMENT_ADVICES and
FOAP_PROCESS_INVOICES and the resulting update of the dispute case is no
longer necessary, and can no longer be carried out for this credit.

Respuesta del sistema

Processing or transfer to FI is terminated.

¿Cómo arreglar este error?

Use transaction UDM_DISPUTE in the connected FSCM system to check from
the FI and FSCM point of view dispute case &V1& for clearing
transactions, settlement documents already attached, and the amount
disputed.
This problem usually occurs when disputed items have already been
cleared in FI by an external application (such as CRM), and the disputed
amount is therefore zero, without a corresponding instruction being
triggered by a settlement from the external application.
What can also happen is that the settlement has been triggered again
from the external application such as CRM, and that the dispute case and
the clearing transactions carried out are correct. When this is the
case, there is no need to make a transfer again.
Decide whether the document really does still need to be transferred
<ZH>without</> any additional change in the dispute case. If this is not
actually the case, you can temporarily change the message if necessary
in Customizing. If you make a change to the message in Customizing then
in such a situation the credit is transferred to FI and posted, but
still cannot be assigned to dispute case &V1&, as there are no disputed
items available there. Further use of the credit in FI then has to be
undertaken manually, as automated processing by the two programs
mentioned above is no longer possible in these circumstances.

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

Procedimiento para Administradoras de Sistemas

You can set the display of this system message in accordance with your
requirements. In Customizing of the ECC system (FI, transaction OBA5),
choose Cross-Application Components -> Bank Directory -> Change Message
Control.
The work area and message number can be obtained from the technical
information.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.