How To Fix CRM_ROUTING_GROUP407 - No existen agentes internos para asignación

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 407

• Message text: No existen agentes internos para asignación

¿Qué causa este problema?

You want to assign an internal agent to a profile. But no
internal agents were found for this assignment.

Respuesta del sistema

The function 'Assigne agents to a profile' cannot continue with the
assignment because no internal agents are available for the
assignment.
This functionality assigns internal agents to a profile with attributes
that come from HR as qualifications. Therefore, you need internal
agents for this assignment. Only agents who are known as employees in
the HR system can be assigned through this functionality. These agents
have to be marked as internal agents in the transaction 'Maintain
Agents'.

¿Cómo arreglar este error?

Maintain internal agents within the transaction 'Maintain Agents'.

Procedimiento para Administradoras de Sistemas

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.