How To Fix CRM_IC_AUI509 - Customizing bandeja entr.p.cl.elemento incorrecto o set comp.incompleto

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 509

• Message text: Customizing bandeja entr.p.cl.elemento incorrecto o set comp.incompleto

¿Qué causa este problema?

You have used the agent inbox to search for business transactions,
cases, e-mails, etc.

Respuesta del sistema

The IC WebClient has detected a Customizing problem. The search could
not be completed successfully.

¿Cómo arreglar este error?

Contact your system administrator.

Procedimiento para Administradoras de Sistemas

You have defined the item categories taken into account during inbox
searches in Customizing for the agent inbox. These Customizing settings
have to be supported by the component set used in your application.
First ensure that the corresponding settings in the agent inbox
Customizing are correct. To do this, access the following Customizing
activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Inbox Search Definitions</>
--> <DS:SIMG.CRM_IC_028>Define Element Categories for Searches</>
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <DS:SIMG.CRM_IC_034>Define Inbox
Profile</>.
If the Customizing is correct, you have to enhance the component set
used by your application, which currently does not support all item
categories of the agent inbox. To do this, access the following
Customizing activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Customer-Specific System Modifications</> -->
<DS:SIMG.IC_BASE_RUNTIME_FRAMEWORK_PROF>Define IC WebClient Runtime
Framework Profiles</>.
<ZK>Customer Relationship Management</> --> <ZK>CRM Cross-Application
Components</> --> <ZK>Generic Interaction Layer/Object Layer</> -->
<DS:SIMG.GENIL_010>Basic Settings</>.
In order to analyze the problem further, activate the checkpoint group
'IC_WEBCLIENT_INBOX' for your user in transaction SAAB. A dialog box of
the ABAP debugger will be displayed as soon as the problem occurs.

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.