How To Fix CRM_IC_AUI300 - Imposible enlazar el elemento seleccionado de la bandeja de entrada

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 300

• Message text: Imposible enlazar el elemento seleccionado de la bandeja de entrada

¿Qué causa este problema?

You are using the agent inbox to work on e-mails, fax messages, business
transactions or cases. You have selected an item in the inbox and
selected the <ZK>Link</> button.

Respuesta del sistema

The IC WebClient was not able to link the selected object and therefore
has displayed this message.

¿Cómo arreglar este error?

Contact your system administrator.

Procedimiento para Administradoras de Sistemas

Ensure that the Customizing for the activity clipboard has been
configured correctly. To do this, access Customizing activity <ZK>
Customer Relationship Management</> --> <ZK>Interaction Center WebClient
</> --> <ZK>Basic Functions</> --> <DS:SIMG.CRM_IC_007>Define Activity
Clipboard Profiles</>. The object type to be linked and the object type
of the main business transaction or case to be linked to both have to be
defined.
To analyze the problem further with the ABAP debugger, activate the
checkpoint group with the ID "ic_webclient_inbox" for your user in
transaction SAAB.

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.