How To Fix CRM_IC_AUI251 - Perfil band.entr.&1 contiene cat.prales.no soportadas por perfil aceler.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 251

• Message text: Perfil band.entr.&1 contiene cat.prales.no soportadas por perfil aceler.

¿Qué causa este problema?

The inbox profile to which you have assigned the acceleration profile
contains main categories that are not supported by the acceleration
profile.
Note that the non-accelerated inbox search is used instead of the
accelerated inbox search, if an inbox search includes main categories
that are not supported by the acceleration profile that is assigned to
the relevant inbox profile.

Respuesta del sistema

The system checks if all main categories included in the inbox profile
are supported by the assigned acceleration profile and issues a warning
message if required.

¿Cómo arreglar este error?

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

Procedimiento para Administradoras de Sistemas

Ensure that the Customizing reflects your business requirements. For
information about the main categories (inbox item types) that are
supported by the accelerated inbox search and can be included in an
acceleration profile, see Customizing for <LS>Customer Relationship
Management</> under <LS>Interaction Center WebClient </>-> <LS>Agent
Inbox</> -> <LS>Define Inbox Acceleration Profiles</>.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.