How To Fix CRM_CASE_PPF012 - Motivo: No se puede bloquear la operación & para cerrar

CRM_CASE_PPF012 - Overview

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 012

• Message text: Motivo: No se puede bloquear la operación & para cerrar

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

¿Qué causa este problema?

The PPF action that closes the dependent transactions of a closed case
was executed.
However, this action could not close the dependent transaction &V1&
because it is locked by another process.

¿Cómo arreglar este error?

Either manually change the status of transaction &V1& to <ZK>Closed</>,
or wait a few minutes and execute this PPF action again.
To change the status, go to transaction <DS:TRAN.SPPFP>SPPFP</>, search
for the PPF action definition &V2& with application key &V3& and execute
it again. If the problem persists, run transaction <DS:TRAN.SM12>SM12</>
to identify who has locked transaction &V1& and have it released. Once
the lock has been released, execute this PPF action again.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.