How To Fix CRM_CASE_PPF002 - Motivo: El error no está cerrado

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 002

• Message text: Motivo: El error no está cerrado

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

¿Qué causa este problema?

The PPF action &V1& that closes the dependent transactions of a closed
case was executed.
However, before closing dependent transactions this action ensures that
the status of the case is set to <ZK>Closed</>. The system could not
determine that the status is <ZK>Closed</>.

¿Cómo arreglar este error?

Close the dependent transaction for this case by setting its status to
<ZK>Closed</>.
If the status is already set to <ZK>Closed</>, go to transaction
<DS:TRAN.SPPFP>SPPFP</> and search for the PPF action definition &V1&
with application key &V2&. Execute it again. If the problem persists,
report it to SAP support.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.