How To Fix BS_SSC_SR019 - & solicitudes de servicio aún no confirmadas

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 019

• Message text: & solicitudes de servicio aún no confirmadas

¿Qué causa este problema?

There are entries in persistence tables SSCSR and SSCSRLINK for which
corresponding service requests (SRs) have been created in the CRM
system. However, these have not been updated with SR information such as
the GUID, ID, and status. This may be caused by late BDoc processing,
qRFC failure, and so on.

Respuesta del sistema

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

¿Cómo arreglar este error?

Log on to the CRM system and run transaction SMW01 to display BDoc
messages. In the selection screens of this transaction, specify
selection criteria to monitor BDoc processing results.
Note that the BDoc type is BUS_TRANS_MSG. From this monitoring tool, you
might find some BDoc with red and yellow lights in the <zk>State</>
column. Resolve the relevant BDoc processing issues.

Procedimiento para Administradoras de Sistemas

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.