How To Fix XX_FI_MASK004 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: XX_FI_MASK - Mask data in reports

• Message number: 004

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to enter or change data related to a particular customer. This
data may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data. You cannot create or change the data.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XX_FI_MASK004 - Customer &1 is blocked; see long text ?

  The SAP error message XX_FI_MASK004 indicates that a customer account is blocked, which prevents certain transactions from being processed. This error typically arises in the context of financial transactions, such as invoicing or payment processing, where the system checks the status of the customer account.
  Cause:
  The error occurs when:
  
  The customer account is marked as blocked in the system. This could be due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Compliance or regulatory reasons.
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or FD03 for company code data).
  Enter the customer number and check the status. Look for any indicators that show the account is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer account. This can be done in the customer master data screen (transaction code XD02 or FD02).
  Navigate to the "Control" tab and remove the block indicator.
  
  
  
  Review Blocking Reasons:
  
  Investigate why the customer was blocked. This may involve checking payment history, credit limits, or any internal policies that led to the blocking.
  If the block is due to overdue payments, you may need to resolve those issues before unblocking the account.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure about unblocking the customer, consult with the finance or credit management department to ensure that it is appropriate to do so.
  
  
  
  Documentation:
  
  Document any changes made to the customer account for future reference and compliance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  FD03 - Display Customer (Company Code Data)
  XD02 - Change Customer (General Data)
  FD02 - Change Customer (Company Code Data)
  
  
  
  User Roles:
  
  Ensure that you have the appropriate authorizations to view and modify customer master data.
  
  
  
  Long Text:
  
  The long text associated with the error message may provide additional context or specific instructions related to the blocking reason. You can view this by clicking on the message or using the message details function in SAP.
  
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.