How To Fix XX_FI_MASK004 - Customer &1 is blocked; see long text

XX_FI_MASK004 - Overview

• Message type: E = Error

• Message class: XX_FI_MASK - Mask data in reports

• Message number: 004

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to enter or change data related to a particular customer. This
data may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data. You cannot create or change the data.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

XX_FI_MASK004 - Details

• The SAP error message XX_FI_MASK004 indicates that a customer account is blocked, which prevents certain transactions from being processed. This error typically arises in the context of financial transactions, such as invoicing or payment processing, where the system checks the status of the customer account.
  
  Cause:
  The error occurs when:
  
  The customer account is marked as blocked in the system. This could be due to various reasons, such as:
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Compliance or regulatory reasons.
  
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or FD03 for company code data).
  Enter the customer number and check the status. Look for any indicators that show the account is blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer account. This can be done in the customer master data