How To Fix XV304 - Contact Person &1 Address Cannot be Deleted at Customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: XV - CRM Business Partner Data Exchange (Release-Dependent)

• Message number: 304

• Message text: Contact Person &1 Address Cannot be Deleted at Customer &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XV304 - Contact Person &1 Address Cannot be Deleted at Customer &2 ?

  The SAP error message XV304 indicates that there is an issue with deleting a contact person's address for a specific customer. This error typically arises when there are dependencies or references that prevent the deletion of the contact person's address.
  Cause:
  
  Existing Transactions: The contact person may be linked to existing transactions, such as sales orders, contracts, or other documents, which prevents deletion.
  Data Integrity Constraints: SAP enforces data integrity, and if the contact person is still referenced in the system, it cannot be deleted.
  Authorization Issues: The user may not have the necessary permissions to delete the contact person’s address.
  Configuration Settings: Certain configuration settings in the customer master data may restrict the deletion of contact persons.
  
  Solution:
  
  Check Dependencies: Review any existing transactions or documents that may be linked to the contact person. If there are active transactions, you may need to close or delete those transactions first.
  Review Contact Person Usage: Use transaction codes like VD03 (Display Customer) to check if the contact person is still in use. If they are, you may need to remove them from those transactions.
  Authorization Check: Ensure that the user attempting to delete the contact person has the necessary authorizations. You may need to consult with your SAP security team.
  Data Cleanup: If the contact person is no longer needed, ensure that all references to them are removed before attempting to delete the address again.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for any specific configuration settings that may be affecting the ability to delete contact persons.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD01 (Create Customer), VD02 (Change Customer), and VD03 (Display Customer) to manage customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Review user roles and authorizations in the SAP system to ensure compliance with security policies.
  Data Model: Understand the data model for customer master data in SAP, including how contact persons are related to customers.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.