How To Fix XT024 - User &1 locked or deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: XT - Transport Management System

• Message number: 024

• Message text: User &1 locked or deleted

What causes this issue?

The system could not be included in the transport domain. There was an
error when accessing the TMS domain controller. This is probably
because the user generated by TMS has been deleted or locked at the
domain controller.

System Response

The function terminates.

How to fix this error?

Reset the user TMSADM in the system:
Start the transaction STMS in the domain controller in client 000.
Choose <ZH>Overview</> -> <ZH>Systems</> -> <ZH>Extras</> -> <ZH>Reset
user TMSADM</>.
Include the system in the transport domain again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XT024 - User &1 locked or deleted ?

  The SAP error message XT024 indicates that a user (identified by the user ID &1) is either locked or has been deleted from the system. This error typically occurs when a user attempts to log in or perform actions in the SAP system but is unable to do so due to their account status.
  Causes:
  
  User Lock: The user account may be locked due to multiple failed login attempts, which is a security measure to prevent unauthorized access.
  User Deletion: The user account may have been deleted by an administrator, either intentionally or accidentally.
  User Status Change: The user may have been set to a status that prevents login, such as being marked as inactive.
  Authorization Issues: The user may not have the necessary authorizations to perform the action they are attempting, leading to confusion with the lock or deletion message.
  
  Solutions:
  
  
  Unlock the User:
  
  If the user is locked, an administrator can unlock the account using transaction code SU01 (User Maintenance).
  Navigate to the user ID, check the lock status, and unlock the user.
  
  
  
  Check User Status:
  
  Verify if the user is marked as inactive. If so, change the status to active in the user maintenance screen.
  
  
  
  Restore Deleted User:
  
  If the user has been deleted, it may be necessary to recreate the user account. This can also be done using transaction code SU01.
  Ensure that all necessary authorizations and roles are assigned to the newly created user.
  
  
  
  Review Authorization:
  
  If the user is not locked or deleted but still encounters issues, check the user’s authorization profiles to ensure they have the necessary permissions for the actions they are trying to perform.
  
  
  
  Consult Logs:
  
  Check the system logs for any additional information regarding the user’s status or any related errors that may provide further insight.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (for bulk operations)
  SUIM: User Information System (to check user authorizations and roles)
  
  
  
  User Locking Policy: Organizations often have policies regarding user account locking after a certain number of failed login attempts. Familiarize yourself with these policies to prevent future occurrences.
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to user management and error handling.
  
  
  Security Best Practices: Regularly review user accounts, ensure proper role assignments, and implement strong password policies to minimize the risk of account locks and unauthorized access.
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.