How To Fix XS387 - Node cannot be used because it is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 387

• Message text: Node cannot be used because it is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XS387 - Node cannot be used because it is not active ?

  The SAP error message XS387, which states "Node cannot be used because it is not active," typically occurs in the context of SAP HANA XS (Extended Services) or XS Advanced environments. This error indicates that a specific node in the system is not in an active state, which prevents it from being utilized for processing requests.
  Causes:
  
  Node Status: The node may be in a "stopped" or "inactive" state due to various reasons, such as maintenance, configuration issues, or system failures.
  Configuration Issues: Incorrect configuration settings in the XS application or the underlying HANA database can lead to nodes being marked as inactive.
  Resource Constraints: If the system is under heavy load or if there are insufficient resources (CPU, memory), nodes may not be able to activate.
  Network Issues: Connectivity problems between nodes or between the application and the database can also lead to this error.
  Version Compatibility: Incompatibility between different components of the SAP system (e.g., HANA version and XS version) can cause nodes to be inactive.
  
  Solutions:
  
  Check Node Status: Use the SAP HANA cockpit or command line tools to check the status of the node. Ensure that it is marked as "active."
  Restart the Node: If the node is inactive, try restarting it. This can often resolve temporary issues.
  Review Logs: Check the logs for any error messages or warnings that might indicate why the node is inactive. This can provide insights into underlying issues.
  Configuration Review: Verify the configuration settings for the XS application and ensure they are correct. Look for any discrepancies that might prevent the node from activating.
  Resource Monitoring: Monitor system resources to ensure that there are enough CPU and memory available. If the system is under heavy load, consider scaling up resources or optimizing the application.
  Network Check: Ensure that there are no network issues affecting communication between nodes or between the application and the database.
  Update Components: Ensure that all components of the SAP system are compatible and up to date. If necessary, apply patches or updates.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently publishes notes that provide solutions or workarounds for specific problems.
  Documentation: Refer to the official SAP HANA documentation for guidance on managing nodes and troubleshooting common issues.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.